TERMS & CONDITIONS

1. Acceptance Of Terms

“Havelock Spirits” refers to a unit of Havelock International PTE LTD (UEN:197700536N), the company who owns and operates this website, and its subsidiaries, related entities, and assigns.

These terms and conditions govern your use of our website. Please read the terms carefully before accessing or using our website. If you do not agree these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer to them in the future.

2. What happens when you access our website?

By accessing our website and/or ordering our products you certify to be over 18 years old, or that you have reached the legal age required in the country of residence to be allowed to purchase or consume alcohol.

2.1.
You will be able to access the majority of this Website without having to register any details with us.

2.2.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

2.3.
The copyrights and other intellectual property rights on this Website are owned by us or remain the intellectual property of third parties whose products, or part thereof, are available for purchase on our website.

3. Account

You may make a One-Off Purchase (defined below) without an account, but for all other purchases through our Site, you are required to create an account. You must ensure that any personal information you give to us when creating an account is accurate and up to date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

When you create an account, you will be asked to input basic contact information such as your name, date of birth and email address. You will also be asked to choose a password. When you make a purchase, you will be asked to input your delivery address, billing address and payment details.

It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including any purchases made using your account details.

4. Service Availability

4.1
Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”).

4.2
We do not accept orders from outside of the Serviced Country on our site. For all orders outside the Serviced Country, please email direct to: sales@havelockspirits.com

5. Your Status

5.1.
By placing an order through our site or on the telephone, you warrant that:

5.1.1.
You are legally capable of entering into binding contracts.

5.1.2.
You are resident in the Serviced Country.

6. How the Contract is formed between You and Us

6.1
After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

6.2
Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.

6.3
All orders placed online will be fulfilled within 3 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

6.4
You are obliged to make payment in FULL by the payment option you select when you check out your orders.

7. Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

8. Price and Payment

8.1
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. Selling prices are displayed below each item, in the shopping cart and on the final checkout page. When buying more than one item the total price is the sum of each single price. The total amount is to be paid immediately for the purchase of bottles of whisky,

8.2
Our site contains a large number of Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.3
We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

8.4
Havelock Spirits uses services of third parties to process payment transactions. The authorised payment provider is described during the ordering process and customers are bound by the terms and conditions of payment providers.

8.5
In the event that a payment due to Havelock Spirits cannot be processed for any reason, including rejection by customers paying bank, Havelock Spirits will reach out to the customer to offer a three day period of remedy whereby the customer may seek alternative methods of payment. If the period of remedy lapses without payment the order will be considered cancelled.

8.6
Goods and Service Tax (GST) will be included at the Checkout

9. Orders

You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

You may make an order for:

a one-off purchase (including products, merchandise, event tickets and other items as set out on the Site) (One-Off Purchase); and/or a subscription to receive tasters of different liquor products from a variety of distilleries, as described on the Site (Subscription).

We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.

Each One-Off Purchase order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.

It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site.

When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered.

10. Delivery

10.1
Havelock Spirits will deliver all purchased products between 1 to 5 standard working days from the date of order confirmation for all standard delivery. However, if delays occur due to any unforeseen situations, Havelock Spirits is not liable for any fees or penalties for late delivery.

10.2
Havelock Spirits is contracted to deliver all orders to the correct address of each customer. Our services are deemed complete upon delivery at the customer’s specified address, where proof of delivery will be obtained. Havelock Spirits is not responsible for lost deliveries thereafter.

10.3
All deliveries will be made to the address provided by customers upon checking out on our website; no other delivery address will be accepted.

11. Our Refund Policy

11.1
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

11.2
Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.

11.3
A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

11.4
The cost of return transportation is at your expense.

12. Our Liability

12.1
We warrant to you that any Product purchased from us through our site is of satisfactory quality.

12.2
Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

12.3
Unless otherwise stated, all products warranty will be covered by the respective brand owner.

13. Notices

All notices given by you to us must be given to Havelock Spirits at 8 Robinson Road. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

14. Events Outside our Control

14.1
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

14.2
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.2
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

14.2.3
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

14.2.4
impossibility of the use of public or private telecommunications networks; or

14.2.5
the acts, decrees, legislation, regulations, or restrictions of any government.

14.3
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. Waiver

15.1
If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2
A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3
No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16. Severability

If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. Entire Agreement

17.1
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2
We each acknowledge that, in entering a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

17.3
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

18. Our Right to Vary these Terms and Conditions

18.1
We have the right to revise and amend these Terms and Conditions from time to time.

18.2
You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

Questions about the T&Cs should be sent to us at

customer.service@havelockspirits.com

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